Infrastructure Manager
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Infrastructure Manager

Job Title:     Infrastructure Manager              

Reports To: Chief Information Officer

Status:         Exempt

Summary:

We are seeking an Infrastructure Manager to join our team. The Infrastructure Manager is responsible for the design, configuration, administration, support, monitoring and troubleshooting of the firm’s network infrastructure. This may include firewalls, security appliances, servers, remote access, messaging, LAN/WAN, internet and voice/data communication systems and circuits.

In accordance with the firm’s client service initiatives, an Infrastructure Manager must display good judgement and effective interpersonal communications. Confidentiality and discretion are required consistently.

Job Functions:

  • Provide Tier 2 and 3 end user support and network support
  • Manage Microsoft Exchange 2016 for performance, patching and maintenance
  • Maintain standard procedures and system standards to optimize the firm’s technology
  • Maintain system configuration and implementation
  • Maintain up-to-date product knowledge of pertinent infrastructure hardware and software
  • Maintain and optimize the organization’s LAN/WAN infrastructure
  • Manage network server operating systems hardware and software
  • Manage security updates for network infrastructure
  • Monitor server infrastructure, LAN/WAN communications, and system performance
  • Perform backup/restore and disaster recovery of all network servers
  • Create documentation and maintain existing system documentation including Visio
  • Recommend process/technology improvements to the Director of Information Technology
  • Track tasks and projects utilizing project management tools
  • Work directly with the Director of Information Technology on annual budget preparation

The statements contained in this job description are not necessarily all-inclusive; additional duties may be assigned and requirements may vary from time to time.

Knowledge, Skills and Abilities:

Server technologies and skills required:

  • Active Directory, including Microsoft Azure
  • Understanding of overall topology of networks
  • Configuration and implementation of server hardware technologies
  • Configuration and implementation of Microsoft Exchange 2016
  • Configuration and implementation of Microsoft Windows Server 2012 – 2019
  • Management of SAN technologies
  • Working knowledge of network firewalls and network switch infrastructure
  • Working knowledge of backup/restore technologies. Experience with Avamar and Data Domain preferred.
  • Working knowledge of LAN/WAN technologies including, TCP/IP, DNS, DHCP, VLAN, etc.
  • Working knowledge of virtualization technologies (Hyper-V, VMWare, VSphere)
  • Antivirus, IDS/IPS and Security Protocols
  • Wireless technology management
  • Web content filtering services
  • Remote access technologies (VPN, Remote Desktop)
  • SPAM Filtering

General:

  • Experience required with design and development of systems level software, system analysis, and system maintenance and project implementation
  • Superior project management skills with proven ability to manage multiple projects simultaneously and successfully
  • Ability to quickly develop rapport and gain respect at all levels both within and outside the firm
  • Strategic thinker and problem solver
  • Ability to analyze various situations and develop solutions
  • Ability to work with detailed information accurately and efficiently while maintaining confidentiality
  • Excellent knowledge of Microsoft Windows and Office Suite of applications required
  • Ability to assess, adapt and reprioritize projects quickly when situations change
  • Ability to exercise good business judgement and diplomacy in complex situations
  • Able to work with all levels of firm management and work well as part of a team
  • Ability to work with any outside vendor in order to complete tasks, projects, and/or outages
  • Unbiased judgement, sound discretion and openness to the views of others
  • Ability to interact with people in a manner that shows sensitivity, tact and professionalism
  • Must conduct him/herself professionally in appearance and actions; must set a positive example for all personnel and support a collegial and collaborative work environment
  • Flexibility with work schedule to meet the position needs outside of regular business hours

Education and Experience:

  • Bachelor’s Degree with experience in the technology field, or equivalent combination of education and experience
  • Experience with ISO27001 certification processes and procedures
  • Microsoft and/or VMWare certifications preferred
  • Proficiency in MS Visio required
  • 5+ years of related experience in Network/Systems Engineering
  • Law firm or professional service firm experience highly desirable

To apply, send resume and cover letter to:

Bridget Flanagan

Bridget Flanagan
Director of Human Resources
bflanagan@potteranderson.com
302.984.6275